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Frequently asked questions

Everything you need to know about ordering, turnarounds, custom work and more.

How long does it take to receive my order?+

Most standard products are printed and dispatched within 2–5 days. Custom or complex orders may take a little longer — if you need something by a specific date, mention it in your order notes and I'll do my best to accommodate.

Can I send my own STL file or design?+

Absolutely. If you have an STL file or a link to a model from sites like Thingiverse, Printables, MakerWorld, or Cults3D, just include it in your enquiry. I'll review it and let you know if it's printable as-is or if any adjustments are needed.

Do you accept custom orders?+

Yes — custom orders are very welcome. Use the custom enquiry form to describe what you'd like, attach any reference images, and I'll get back to you with a quote within 24 hours.

What colours are available for 3D prints?+

I stock a wide range of filament colours. When placing your order, specify your preference in the notes field. If I don't have your exact colour in stock, I'll let you know and suggest the closest match.

What can be laser engraved?+

I can engrave on wood, slate, coated metals (lighters, flasks), and various other materials. If you're unsure whether your item can be engraved, just ask — I'm happy to advise.

Do you ship internationally?+

Currently I ship within the UK only. International shipping may be considered in the future — keep an eye on the shop for updates.

How do I track my order?+

Once your order is dispatched I'll send tracking information to the email address you provided at checkout.

Are discount codes available?+

Occasionally — discount codes are shared via email and word of mouth. Follow the Facebook page or reach out directly to stay in the loop.

What if I'm not happy with my order?+

I want you to be completely satisfied. If there's an issue with your order, email me at 3ddelightsbyjoe@gmail.com and I'll sort it out.

Can I order in bulk or for events?+

Yes — bulk orders (party favours, wedding gifts, event giveaways, etc.) are welcome. Send an enquiry with quantities and details and I'll put together a quote.

Still have a question?

If you can't find the answer above, feel free to reach out directly.